ELFACTORXUS.COM Voting FAQ’s VERSION EN ESPAÑOL

How do I vote?


There are two ways for you to vote on El Factor X: (1) Online Voting at www.elfactorxus.com and (2) Text Voting (SMS), as described below.


• Online Voting: If you have a Facebook account you can vote online at www.elfactorxus.com or at the El Factor X Facebook page. If you do not already have a Facebook account, you will need to create one before being able to vote online. Viewers will be able to vote up to 20 votes per Facebook account ID per vote episode, spreading those votes across as many or few contestants as desired. Votes cannot be submitted unless the vote window is open (see ‘When Can I Vote’ below). Therefore, please wait until the vote window officially opens to submit your votes.


• Text Voting: Each contestant will be assigned a text message ‘keyword’ (the contestant’s name as shown on the screen) which will appear on screen alongside the short code 21523 each voting episode. Participating wireless customers may text the keyword (the contestant’s name) relating to their contestant(s) of choice, and send it to the 5 digit short code 21523. Viewers will be able to cast up to 10 votes per originating phone number per vote episode. You will receive one ‘thanks for voting’ confirmation message per vote episode, regardless of how many times you vote, and how many contestants you vote for. The terms and conditions of Text Voting can be found at www.elfactorxus.com/movil.


The voting window for both methods will open at the end of the East Coast airing of each show. Voting will close at 6am PT the following morning.

 

Voting rules and procedures are subject to change at producers’ discretion and without notice.

 

 

Who can vote?


(1) Online Voting: Anyone with a Facebook account and located within the Continental U.S., Hawaii, Alaska and Puerto Rico will be able to cast their Online vote(s) for El Factor X.

(2) Text Voting: Any wireless customer from the participating carriers who has the ability to text message from within the Continental US, Hawaii, Alaska and Puerto Rico will be able to cast their vote(s) for El Factor X. See “Who can text their vote,” below, for a list of participating carriers.

 

When can I vote?

 

(1) Online Voting: Online Voting opens at the end of the East Coast broadcast and closes at 6am PT the morning after each vote episode. Viewers will be able to cast up to 20 votes per Facebook account ID per vote episode, spreading those votes across as many or few contestants as desired. Votes cannot be submitted (or counted) unless the vote window is open (see ‘When Can I Vote’ below). Therefore, please wait until the vote window officially opens to submit your votes

(2) Text Voting: During the show you just need to note the keyword (the contestant’s name as shown on the screen) for the contestant(s) for whom you wish to vote, and then text it to the 5 digit short code 21523 after the show is over as voting will NOT be open before that. Voting for El Factor X opens at the end of each vote episode (see local listings for dates/times in your area) and closes at 6am PT the morning after each vote episode. If you vote via Text Voting outside of the vote window, you will receive a ‘vote closed’ message and your vote will not count, although message and data rates may apply to all messages sent and received. Text Voting is limited to 10 votes per originating phone number per vote episode. You will receive one ‘thanks for voting’ confirmation message per vote episode, regardless of how many times you vote and how many contestants you vote for. Message and data rates may apply for messages sent and received.

 

How many times can I vote?

 

(1) Online Voting: You may vote up to 20 times per Facebook account ID per episode via Online Voting. Viewers will be able to cast up to 20 votes per Facebook account ID per vote episode, spreading those votes across as many or few contestants as desired.

(2) Text Voting: You may vote up to 10 times per phone number per vote episode via Text Voting. Message and data rates may apply for messages sent and received.

 

How much does it cost to vote?

 

(1) Online Voting: Online Voting is free except for your standard internet access charges or data charges if you are using a web browser on your mobile device.

(2) Text Voting: If you vote using Text Voting, then your carrier’s message and data rates may apply to messages sent and received. Check charges for your text plan with your carrier. For additional information about the messages that may be sent and received, see the SMS Terms and Conditions located at www.elfactorxus.com/movil.

 

How do I know my vote has been counted?

 

(1) Online Voting: If you are voting online using a Facebook account, you will receive a ‘thanks for voting’ confirmation message page after each of your vote(s) are successfully cast. Only your first 20 votes per Facebook account ID will count.

(2) Text Voting: If you are voting by text message, your vote(s) will count if you receive one ‘thanks for voting’ confirmation message. You will receive one ‘thanks for voting’ confirmation message per vote episode, regardless of how many times you vote and how many contestants you vote for. This message may take some time to be received. Your text vote was not sent successfully if your handset reads ‘message not sent’. If you try to vote more than 10 times you will receive a one-time message saying you have exceeded your limit. If you text in an incorrect keyword, you will receive an “unrecognized keyword” message. If you vote via Text Voting outside of the vote window, you will receive a ‘vote closed’ message and your vote will not count. Message and data rates may apply for all messages sent and received.

 

If you are experiencing trouble with either of the voting methods, remember that you can always try the other voting method.

 

Is it true that some people can cast votes outside of the valid window after the show?

 

No, this is not true. As part of the process to ensure that the El Factor X voting system is accurate and ready for the public to vote, test windows are built into the both vote systems.  This vote windows are for testing purposes only and any votes received outside of the valid vote windows after each episode do not count as valid votes. 

 

Voting by messaging on your cell phone - What is text messaging/SMS?

 

Text messaging – sometimes known as SMS (short messaging service) - is a way of communicating short text messages via your cell phone. Most (but not all) handsets have this feature. For El Factor X, only customers of the following wireless carriers with area codes from within the Continental US, Hawaii, Alaska and Puerto Rico can text their vote: AT&T, Verizon Wireless, Sprint, T-Mobile, Nextel, Boost, Alltel, U.S. Cellular, Virgin Mobile, Dobson, Cincinnati Bell, Cellular South, NTELOS, CellCom, Carolina West, Bluegrass Cellular, Cellular One, Centennial Communications, EKN, GCI Comms, Illinois Valley Cellular, Immix, Inland Cellular, Nex-Tech, Revol, United Wireless, West Central Wireless. Wireless subscribers can vote by text message using their cell phone keypad to write a new message containing the keyword (the contestant’s name as shown on the screen) for the contestant for whom you wish to vote, and then sending it to the 5 digit short code 21523. To get help with voting by text messaging, send the keyword HELP to 21523. For full mobile terms relating to El Factor X text voting go to www.elfactorxus.com/movil. You may vote up to 10 times per phone number per vote episode. You will receive one ‘thanks for voting’ confirmation message per vote episode, regardless of how many times you vote and how many contestants you vote for. Message and data rates may apply for all messages sent and received.

 

How do I text my vote using a cell phone?

 

Each contestant will be assigned a keyword (which is the contestant’s name) which will appear on screen during the performance. To vote, simply start a new message containing the name of the contestant for whom you wish to vote and send it to the 5 digit short code 21523. You may vote up to 10 times per phone number per vote episode. You will receive one ‘thanks for voting’ confirmation message per vote episode, regardless of how many times you vote and how many contestants you vote for. If you try to vote more than 10 times you will receive a one-time message saying you have exceeded your limit. Your carrier’s standard message and data rates may apply to messages sent and received. Text message voting will open at the end of each show and stay open until 6am PT the morning following each vote. Votes sent outside of the voting window will be invalid, and you will receive a message stating voting is closed. To get help with voting by text messaging, send the keyword HELP to 21523.

 

Who can text their vote?

 

For El Factor X, customers of the following wireless carriers can text their vote: AT&T, Verizon Wireless, Sprint, T-Mobile, Nextel, Boost, Alltel, U.S. Cellular, Virgin Mobile, Dobson, Cincinnati Bell, Cellular South, NTELOS, CellCom, Carolina West, Bluegrass Cellular, Cellular One, Centennial Communications, EKN, GCI Comms, Illinois Valley Cellular, Immix, Inland Cellular, Nex-Tech, Revol, United Wireless, West Central Wireless. Subscribers must have a handset with two-way text messaging capability and have area codes from within the Continental US, Hawaii, Alaska and Puerto Rico. For full SMS Terms and Conditions, go to www.elfactorxus.com/movil.

 

Can I send multiple votes in a single message?

 

When texting your vote, you may send only one vote, for one contestant, at a time.

 

When I tried to vote, my handset said 'message not sent' - why?

 

The text messaging network is designed to handle huge volumes of votes simultaneously. In the unlikely event that congestion is experienced, the notice ‘message not sent’ may appear on your handset. Please be patient and try again later. If you are not a wireless customer, you will not be able to text message your vote for El Factor X. Vote online if you have a Facebook account instead.

 

How do I vote Online?

 

Online Voting is available to Facebook account holders located within the Continental U.S., Hawaii, Alaska and Puerto Rico. Simply go to www.elfactorxus.com and follow the links to vote. Online Voting opens at the end of each vote episode and closes at 6am PT the following morning. Viewers will be able to cast up to 20 votes per Facebook account ID per vote episode, spreading those votes across as many or few contestants as desired. Votes cannot be submitted (or counted) unless the vote window is open (see ‘When Can I Vote,’ above).

During the vote window, you will see the images and names of the contestants up for vote that episode with a Facebook Vote button. To vote, click on the Facebook Vote button next to the contestant of choice. You will be directed to a Facebook login page where you will need to enter your e-mail address and password to log in (if you are not already logged in to Facebook). If you do not currently have a Facebook account you will not be able to vote online unless you create a new account. Once you successfully log in using your Facebook account you will be required to accept the Facebook application permissions (this happens the first time you vote). Once you have accepted the permissions you will receive a confirmation of your vote and will be given the option to share the fact you voted with your friends on Facebook. You do not have to share your vote on Facebook, it is just an added option and will not impact whether your vote is counted. You may vote up to 20 times per Facebook Account ID per vote episode.

You may vote up to 20 times per Facebook account ID per performance show. Any additional votes you cast or attempt to cast above this limit will NOT count.

If you are experiencing trouble with either vote method, remember that you can always try the other voting method.

 

Why do you need a Facebook account to vote online?

 

Logging into your Facebook account is a key security feature to guard against voting fraud.

 

What are the minimum software requirements for voting online?

 

To vote online, you must have an active Facebook account, have javascript enabled, have cookies enabled and you must not remove the voting App from your list of Apps on the Facebook site during a vote window. In addition, you should ensure you have pop ups enabled via your browser’s or device’s settings.

 

I’m seeing the ‘vote closed’ page during the active vote window for online – why?

 

If you’re sure you are trying to vote online during the active vote window but you’re seeing the ‘closed’ page, please clear your browser cache and then refresh your page.   

 

I am having trouble voting online – why?

 

Although the Internet can handle huge volumes of vote submissions simultaneously, there may be times (particularly just after the show) when your local service provider may not be able to handle every attempt due to the sheer volume.  If you are trying to vote during the vote window but it isn’t processing your attempt, make sure you have pop ups enabled via your browser’s or device’s settings (i.e.. turn off pop up blocker), clear your history/cache and try again. If that is not the issue, be patient and try again or you can always vote using Text Voting instead.

 

Is Fremantle (elfactorxus.com) collecting personal information through Online Voting?

 

When you use the Online Voting vote methods, you will be asked to share some personal information for vote verification purposes and for other permissible uses set forth in the Privacy Policy. Please refer to the Privacy Policy at www.elfactorxus.com/politica for more information about the personal information collected by www.elfactorxus.com and how that information may be used.

 

Why am I getting a ‘page does not exist’ or ‘online voting not currently available in your location’ error page when trying to vote online from within the U.S.?

 

If you are trying to vote from within the U.S. but see a El Factor X page which says ‘The page you are looking for does not exist’ or ‘Online voting is not currently available in your location’, it may be that your connection to the internet is being routed via a region not in the U.S.  This may be caused by your Internet Service Provider (ISP) experiencing local level congestion during peak times and therefore load balancing the traffic via a less congested region, which could be located outside of the U.S.  If you feel you have reached this page in error, please clear your browser’s cache and then refresh the page.  If the problem persists, please be patient and try again later, or vote using Text Voting instead.